Contact Us

Mackenzie-Chillds provides multiple ways for customers to reach us, ensuring that every inquiry is handled efficiently and professionally. Our customer service team is trained to address questions related to orders, returns, shipping, payments, or product details.

Contact Information:

  • Email: [email protected]

  • Phone: +1 678-770-9463

  • Address: 402 Parlor Cir, Locust Grove, GA 30248, United States

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET

Support Services:

  • Order Tracking Assistance: We provide guidance on how to track your shipments using the tracking numbers provided.

  • Returns and Refunds: Our team can help initiate returns, verify eligibility, and process refunds.

  • Product Questions: Customers can request additional product details or assistance selecting the right item.

  • Technical Issues: Assistance with account access, payment issues, or website navigation.

Response Time:
We aim to respond to all inquiries within 24 hours during business days. Urgent matters may receive faster attention depending on volume.

Contact Guidelines:
When contacting us, please provide relevant information, such as order numbers, product names, and descriptions of the issue, to help us address your inquiry efficiently.

Mackenzie-Chillds values communication and strives to make every interaction helpful, timely, and professional.