Shipping Policy
At Mackenzie-Chillds, we understand that timely and reliable delivery is essential to your shopping experience. We are committed to ensuring that every order is handled with the utmost care from the moment it is placed until it reaches your doorstep. Our shipping policies are designed to provide clarity, transparency, and convenience for all customers.
Order Processing: All orders placed on our website are carefully reviewed and processed within 1-2 business days. Orders received after 2:00 PM Eastern Time (ET) will be processed on the next business day. This processing period includes verifying the accuracy of your order, confirming payment, and preparing items for shipment. Our team works diligently to avoid any delays during this stage.
Shipping Area: Currently, we ship exclusively to addresses within the continental United States. We do not ship to P.O. Boxes, international destinations, or U.S. territories at this time. Please ensure that the address provided is complete and accurate to prevent delivery issues or delays.
Delivery Time: Once an order has been processed, it is typically delivered within 3-5 business days. Delivery times may vary based on the carrier, weather conditions, holidays, or unforeseen circumstances. While we strive to provide accurate delivery estimates, these are not guaranteed and should be used as a guideline.
Shipping Cost: We are proud to offer free standard shipping on all orders, regardless of size or value. There are no hidden fees, and shipping costs are included in the order total at checkout. For expedited or special delivery services, additional charges may apply if requested, and these will be clearly communicated before processing your order.
Shipping Carriers: We partner with trusted and reliable carriers, including FedEx, UPS, USPS, and DHL Express. The carrier used for your shipment may vary depending on your location, package size, and service availability. All carriers are selected to ensure that your items arrive safely and in a timely manner.
Tracking Your Order: Once your order has been shipped, you will receive an email containing a tracking number and instructions on how to monitor your shipment. Tracking information allows you to see the current status of your package and estimate the delivery date. If you have any questions regarding your shipment or if tracking information is not received, please contact our customer service team promptly.
Packaging and Handling: Every order is carefully packaged to prevent damage during transit. Items are securely wrapped, cushioned, and boxed as necessary to ensure safe arrival. Fragile or delicate items receive extra attention, including protective padding or custom packaging when required.
Important Notes:
While Mackenzie-Chillds takes every precaution to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather events, natural disasters, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information, including street address, apartment or suite numbers, and postal codes. Incorrect information may result in delayed or undeliverable shipments.
If a package is returned due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.
Customer Support for Shipping Issues: Our team is dedicated to assisting you with any shipping-related inquiries or issues. If your order has not arrived within the expected timeframe, or if you notice any discrepancies in your shipment, please contact us at [email protected] or call +1 678-770-9463 during business hours (Monday – Friday, 9:00 AM – 6:00 PM ET). We will investigate promptly and work with the carrier to resolve the situation.
Delivery Confirmation: All shipments require delivery confirmation. Depending on the carrier, packages may require a signature upon delivery. This ensures that your order reaches the intended recipient safely.
By placing an order with Mackenzie-Chillds, you acknowledge and agree to the shipping policies outlined above. We continuously review and improve our shipping procedures to provide the best possible experience for our customers, and we appreciate your trust in allowing us to deliver your orders.